What if you never had to worry about IT again?

Please check your agreement. As a rule of thumb, everything related to keeping your existing IT environment in top shape is covered. Help desk examples include internet and email connectivity, Microsoft Office, password resets and account access, user offboarding, printers and peripherals, software troubleshooting and day-to-day workstation support.

No. Project work is quoted separately from your monthly agreement.

Our help desk is available Monday to Friday, 9:00 am to 5:00 pm Eastern, excluding Canadian public holidays.

24/7/365. We may not be able to respond as fast as during business hours, but we always do our best.

If the machine still works but isn't functioning on your network, we can fix that. We also provide extensive hardware repair and replacement, though some tasks are out of scope. We recommend warranties and service agreements with outside vendors to minimize downtime, and we have reliable partners for complex repairs and installations.

Most of our pricing is per user or per PC, so each quarter we check whether you have more or fewer staff and adjust your agreement accordingly.

Most agreements are 12 months. The longer the agreement, the better the deal: for each extra year beyond 12 months, we offer one month free.

Absolutely. If we break any of the conditions we promise you, you have grounds to cancel your agreement with us and walk away.

Absolutely. Everyone is connected all the time, and we can assist your team with this.

We have a wide range of computer and email policies, privacy policies and other forms. Ask us for more details.

We believe a hybrid approach is currently the best way to use cloud technologies. A mix of on-site and off-site infrastructure works for most businesses.

Of course. We handle domain registration, site hosting, migration of existing sites and design of new sites.

Absolutely, and we encourage them. Most IT issues that affect productivity go ignored until the IT person walks past.

With third-party vendors there are sometimes limits to what we can do, which is why we offer a complete range of services like email and website hosting. Our staff will still gladly contact the provider and do our best to resolve the issue.

Yes. We have our own VoIP infrastructure with all the classic features, plus hardware phones and soft phones. You can buy the hardware or rent it.

Yes. Most managed IT work (help desk, monitoring, patching, security, Microsoft 365 and cloud) is done remotely, anywhere in Canada and the US. When someone needs to be on-site, we send a vetted local field engineer to be our eyes and hands while our team directs the work.

Call our help desk toll-free at (877) 571-6667 or email support@compumatik.com.

Yes, as our technicians' time is valuable. In the Montreal area, the normal travel charge is about 30 minutes. Outside Montreal, there is a minimum travel charge of 45 minutes. Field engineer visits outside our local areas are quoted per visit.

Absolutely. We aim to be your single point of contact for IT, which means coordinating with your vendors. If a major decision is needed, we check with you first.

Yes. We support computers, laptops, smartphones and tablets remotely. CompuCARE standardizes and monitors devices anywhere in the world.

Yes, but we'd rather prevent it. Firewalls, intrusion prevention and endpoint protection stop most infections. If one gets through, we clear it as quickly as possible with as little downtime as possible.

No one can support every application, but we're happy to work with your software vendors on support calls and implement the fixes they recommend.

Yes. We provide the software our services require and can quickly source computers, servers and peripherals through our partners. If you prefer another vendor, we can work with them too.